Résumé

Mikhail Oparin

Client Solutions | Program Coordination | Workflow & Process Improvement

Vancouver, Washington | Pacific Northwest

Client solutions and program coordination professional with 10+ years of experience supporting enterprise environments at Kroger/Fred Meyer and adidas, translating complex customer needs into executable solutions, improving workflows, and coordinating work across internal teams and vendors.

Known for turning ambiguous requests into clear, executable plans, developing repeatable workflows, and coordinating complex work across customers, internal teams, and vendors. Trusted to solve difficult problems, improve processes, and create practical solutions that support reliable execution.

Core Areas of Strength

  • Client Solutions & Consultation
  • Program & Project Coordination
  • Workflow & Process Improvement
  • Process & Workflow Implementation
  • Client & Stakeholder Management
  • Cross-Functional Coordination
  • Vendor Sourcing, Quote Evaluation & Buyouts
  • Process Documentation
  • Standards & Template Development
  • Workflow Tracking & Reporting
  • Avanti & WebCRD
  • Job-Ticketing & Estimating
  • Solution Development

Professional Experience

Kroger / Fred Meyer Corporate Headquarters

May 2018–Present

Design Consultant | FedEx Office

Nov 2025–Present

Graphic Designer | Prepress Coordinator | Ricoh USA

May 2018–Nov 2025

Continuous support of the same enterprise account since 2018, first through Ricoh USA and now through FedEx Office.

Embedded client-solutions role supporting Kroger, Fred Meyer, QFC, and affiliated divisions through direct customer consultation, solution development, workflow planning, and cross-functional coordination.

  • Translate complex or loosely defined customer requests into executable solutions by clarifying the business need and defining scope, materials, production path, finishing, kitting or distribution, and routing before work begins.
  • Primary owner of Kroger’s weekly QFC refresh program since joining the account in 2018, with direct customer communication and end-to-end coordination. Expanded the program in 2026 to include color verification against approved customer and brand standards.
  • Built the Anchor Staging Kit ordering process through customer collaboration, creating a standardized framework that lets stores order only the replacement components they need instead of full kits, with replacement orders estimated at about $100–$200 versus roughly $1,500 for a complete kit.
  • Helped translate recurring WebCRD work into standardized Avanti estimating and production templates, identifying pricing and workflow gaps and helping create a more consistent path for repeat orders.
  • Developed standards, templates, trackers, and submission processes for recurring work, coordinating with production teams and other Design Consultants to clarify requirements, improve handoffs, and support consistent execution.
  • Coordinate a high volume of concurrent projects across digital, wide format, finishing, kitting, the mail center, and outside vendors, balancing customer requirements, production needs, timelines, and distribution.
  • Source vendors, compare and negotiate quotes, and manage buyouts for work that is not the best fit for in-house production. Sourced a seasonal wallpaper vendor at about half the previous cost and moved a recurring program from Synaps to Xquisite vinyl as a material and production improvement.

adidas America Headquarters

Digital Print Center Manager | Forms Management

Ricoh USA | Mar 2015–May 2018

Managed day-to-day print center workflow, production scheduling, forms and communication requests, and nationwide distribution while coordinating directly with HR, Facilities, IT, Marketing, and executive stakeholders.

  • Developed presentations, forms, communication assets, and support materials for executive briefings, sales meetings, and operational programs.
  • Managed multiple concurrent projects while balancing stakeholder requirements, production schedules, deadlines, and implementation timelines.
  • Maintained compliance with corporate standards, brand requirements, and operational expectations.

Educational Service District 112

Playback Operator

2001–2015

Supported educational broadcasting through programming coordination, media scheduling, content management, and technical production support.

Education

Master of Arts, Strategic Communication
Washington State University, Edward R. Murrow College of Communication

Bachelor of Arts, Digital Technology and Culture
Washington State University

Associate of Applied Science, Television Production Technology
Mt. Hood Community College

Professional Approach

I do my best work when the request is complex, loosely defined, or involves several people, processes, and execution paths.

I help clarify the actual need, develop a workable solution, establish the process needed to execute it, and coordinate the people and resources required to carry it through.

My background in strategic communication, design, production, and workflow development helps me connect customer needs with practical execution. The goal is not simply to complete an individual project, but to create clarity, consistency, and repeatable processes where they add value.