The essay discusses the current state of communication, emphasizing the need for ethical dialogue amidst cultural divisions and a breakdown of trust. It highlights listening as a vital component of understanding, the importance of character over credentials, and stresses that ethical responsibility extends to individuals and institutions, ultimately supporting the common good.
Ricoh’s Shifting Identity: From Customer-Centric Values to Enterprise Account Losses
In 2025, Ricoh's past commitment to customer engagement and brand values is challenged as key accounts like Kroger and universities transition to competitors like FedEx Office. Gaps between promises and reality widen, highlighting executive disconnect and a profit-driven strategy that jeopardizes Ricoh’s customer-centric identity, raising questions about its future viability.
The Ethics of Strategic Communication: A Key Differentiator
Whether you're a media and communications professional, journalist, marketer, or public relations expert, ethical principles set you apart. Strong ethics are the foundation of effective communication, fostering trust and credibility in your work. Introducing the Ethics Framework In the syllabus "The Ethics of Strategic Communications: An Introduction" (Winter 2009), University of Oregon Professor Thomas Bivins, …
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National Humming Bee Campaign: Protecting Bees for a Sustainable Future
Tagline: Every Day is a Humming Bee Day—Let’s Keep Them Buzzing! Description: The National Humming Bee Campaign (NHBC) raises awareness about honey bees' essential role in ecosystems, beekeeping practices, and threats like Colony Collapse Disorder (CCD). Join us in preserving bee populations and supporting a sustainable planet. Introduction: The Silent Decline of Insect Populations Overview …
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Crisis Communication: Crisis Planning
Evaluation, Assessment, and Planning. Tohoku, Japan 2011 Earthquake and Tsunami, Regional Crisis and Aftermath. Part One: Executive Summary Role of Emergency Manager in crisis: Any Crisis Communication or Emergency Manager must understand that it is impossible to prevent a disaster, but it is critically important to be prepared for it and to educate the public …
Digital Content Promotion Final Report Fall 2018 Semester
For this semester-long assignment the task was to generate original social media, PR, and advertising campaign elements for a single real or fictional company, organization, event, or initiative. The choice was made to promote existing business for a real estate agent and his partnership. First the problem challenges and opportunities were defined for the campaign …
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Customer Engagement Strategy and Long-Term Value Proposition
Stage One: Defining Objectives and Scope Core Business Objectives Ricoh’s brand communications are driven by three core business objectives: awareness, sales, and advocacy. These objectives are paired with six tactical strategies: Attention, Evaluation, Recency, Proximity, Value Exchange, and Community. In the articles Rethinking Marketing Strategy and Rethinking the Customer Decision Journey, Satell (2017) presents an …
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Building a Global Brand: Ricoh’s Brand Identity and Value Drivers
Brand Values: Core Strengths of Ricoh's Identity According to Ricoh’s 2018 Sustainability Report, the company’s value drivers include its technological strength, close customer connections, responsible environmental management, and human resource excellence. Together, these factors create significant value and reinforce the Ricoh brand in the eyes of its customers, fostering trust and long-term relationships. Brand Personality: …
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Understanding Ricoh’s Executive-Level Customers: Strategies for Engagement
Introduction: Ricoh’s Impact on Business Transformation Ricoh’s diverse services and solutions are designed to enhance business processes and drive innovation across multiple sectors. These include federal agencies, insurance companies, universities, law firms, and corporate clients. By optimizing workflows and integrating advanced technologies, Ricoh helps organizations improve efficiency and sustainability. Tailored Solutions for Key Industries Ricoh …
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